How to Manage Comments

Comments let readers engage with your blog posts. This guide covers configuring comment settings, moderating submissions, and managing comment visibility.

Prerequisites

Before you begin:

• You must be signed in to your account
• You must be a team member with access to the blog post
• The post must have comments enabled

Configuring Comment Settings

Step 1: Open Your Post

From the sidebar, click Blog and open the post you want to configure.

Step 2: Locate Comment Settings

In the post editor, find the Comments section.

Step 3: Configure Settings

Step 4: Save Changes

Click Save to apply your comment configuration.

Comment Visibility Options

When to Use Each

• Disabled: Posts where discussion isn't appropriate
• Public: Community-building and engagement
• Private: Internal feedback collection

Moderating Comments

When moderation is enabled, new comments appear as "Pending" until you take action.

Step 1: Access Comment Moderation

From your blog post, click the Comments tab or link to open the moderation page.

Step 2: View Pending Comments

The moderation page shows:

• Comment count by status (All, Pending, Approved, Rejected, Spam)
• Filter tabs to view specific statuses
• Comment details including author and submission time

Step 3: Take Action

For each comment, choose an action:

Step 4: Confirm

The comment status updates immediately. Approved comments appear on the public post.

Email Notifications

The comment system sends automatic emails:

To You (Post Author)

When a new comment is submitted:

• Email with comment preview
• Link to moderation page
• Sender's name (if provided)

To Commenter (On Approval)

When you approve a comment:

• Notification that their comment was approved
• Link to view the comment on the post

Comment Statuses

Anonymous vs Authenticated Comments

Anonymous Comments

Submitted by visitors without accounts:

• Require name and email
• Email used for approval notifications
• No profile linking

Authenticated Comments

Submitted by logged-in users:

• Profile linked to comment
• Email from account used for notifications
• Username displayed (if public)

Rate Limiting

Public comment endpoints are rate limited:

• 5 comments per hour per IP address
• Prevents spam and abuse
• Applies to both anonymous and authenticated users

Bulk Actions

From the moderation page, you can:

1. Filter comments by status
2. Review multiple comments at once
3. Take individual actions on each

Currently, actions are applied one comment at a time.

Troubleshooting

Comments not appearing

Check:

• Post has comments enabled
• Comment visibility is "Public"
• Comment status is "Approved"
• Post is published (not draft)

Not receiving email notifications

• Verify email configuration is set up
• Check spam folder
• Ensure the post author has a valid email

"Comments are not enabled" error

The post's comment settings are disabled. Enable comments in the post editor.

Rate limit error for legitimate users

Users are limited to 5 comments per hour. This resets hourly.

Best Practices

1. Enable moderation - Review comments before public display
2. Respond promptly - Don't leave pending comments too long
3. Be consistent - Apply the same standards to all comments
4. Reject, don't delete - Preserve records for audit purposes
5. Use spam marking - Helps identify patterns
6. Check regularly - Set a routine for moderation

Activity Logging

All comment actions are logged:

• Comment submissions
• Approval/rejection decisions
• Spam markings
• Deletions

View the activity log in team settings for a complete history.

Next Steps

• Blog overview - Learn about the full blog system
• How to create a post - Create new content
• How to publish a post - Make posts public

Related

• Blog overview - Learn about the blog system
• How to publish a post - Publish posts to enable public comments