DoerPath

How to Manage Feedback

Once feedback starts coming in, you'll need to review, filter, and process it. This guide covers the workflow for managing feedback effectively.

Prerequisites

Before you begin:

  • You must be signed in as a team member
  • You need at least one project with feedback submissions

Viewing Feedback

Step 1: Navigate to Feedback

You can access feedback in two ways:

From a specific project:

  1. Click Projects in the sidebar
  2. Select your project
  3. Click the Feedback tab

From the global feedback view:

  1. Click Feedback in the sidebar (shows all boards across projects)
  2. Filter by project if needed

Step 2: Select a Board

Use the board selector dropdown to choose which board's feedback to view. You can also view feedback across all boards for a project.

Filtering Feedback

By Status

Filter feedback by processing status:

  • All - Show everything
  • New - Unprocessed feedback requiring review
  • Done - Feedback that has been addressed

Click the status filter buttons above the feedback list.

By Type

Filter by feedback category:

  • Bug - Error reports and issues
  • Idea - Feature suggestions
  • Question - Clarification requests

Use type filters to focus on specific categories during triage.

By Board

When viewing project-level feedback, you can filter by specific board or see all boards combined.

Processing Feedback

Reviewing a Submission

Click on any feedback item to open the detail view. You'll see:

  • Title and body - The full feedback content
  • Type - Bug, idea, or question
  • Submitter - Who submitted it and when
  • Contact info - Name and email (if provided)
  • Status - New or done

Marking Feedback as Done

When you've addressed feedback:

  1. Open the feedback item
  2. Click Mark as Done (or the checkmark icon)
  3. The status changes to Done

Important: If the submitter provided an email address, they receive a notification that their feedback was addressed. This closes the feedback loop.

Keeping Feedback as New

Leave feedback as New when:

  • You need more time to investigate
  • The item is in your backlog
  • You're waiting for a related release

Responding to Feedback

Email Notifications

When you mark feedback as Done:

  • Submitters with email addresses receive an automated notification
  • The email confirms their feedback was reviewed
  • No additional action is required from you

Follow-up Communication

For feedback requiring direct response:

  1. Note the submitter's email in the detail view
  2. Send a personal email outside the platform
  3. Mark the feedback as Done after responding

Bulk Operations

Processing Multiple Items

Currently, feedback is processed one item at a time. For efficient triage:

  1. Filter by type (e.g., all bugs first)
  2. Work through the filtered list
  3. Mark items as Done as you address them

Regular Review Cadence

Establish a rhythm for feedback review:

  • Daily - Check for new bugs that need immediate attention
  • Weekly - Review all new feedback and triage
  • Monthly - Archive closed boards and clean up done items

Board Management

Closing a Board

When you're done collecting feedback for a specific purpose:

  1. Go to Manage Boards
  2. Click the board's settings or menu
  3. Select Close Board

Closed boards:

  • Stop accepting new submissions
  • Keep existing feedback visible
  • Can be reopened if needed

Archiving a Board

For boards no longer relevant:

  1. Go to Manage Boards
  2. Click the board's settings or menu
  3. Select Archive Board

Archived boards:

  • Are hidden from normal views
  • Preserve all data for reference
  • Can be unarchived if needed

Troubleshooting

Not seeing new feedback

Check that:

  • You're viewing the correct board
  • The status filter isn't set to "Done" only
  • You have the correct project selected

Submitter didn't receive notification

Notifications only send when:

  • The submitter provided an email address
  • You mark the feedback as Done (not when submitting)
  • Email delivery may take a few minutes

Too much spam feedback

If you're receiving spam:

  • Rate limiting is already in place (5/hour per IP)
  • Consider making the board private temporarily
  • Contact support for persistent issues

Best Practices

  1. Triage daily - Don't let new feedback pile up
  2. Use status consistently - Only mark as Done when truly addressed
  3. Close the loop - The Done notification helps build trust with users
  4. Group similar feedback - Look for patterns before converting to issues
  5. Archive completed boards - Keep your active view focused

Next Steps

After processing feedback:

Related

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How to Manage Feedback | Documentation | DoerPath